Frequently Asked Questions
What types of products does Celestolux offer?
At Celestolux, we provide a curated selection of innovative home and lifestyle products. Our offerings include items designed to enhance comfort and convenience, such as the BreezeMist Cooler for instant cooling and the ChargeThrone V8 for fast, stylish charging.
How can I contact Celestolux for support?
If you have any questions or need assistance, feel free to reach out to us via email at Celestolux@hotmail.com We're here to help!
What is your return policy?
We have a 30-day return policy. If you wish to return an item, it must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. Please contact us to initiate the return process.
How long does shipping take?
All orders are shipped within 24 to 48 hours of placing your order. The typical delivery time frame is between 4 to 21 business days, with deliveries in the USA usually taking between 4 to 10 days.
Can I exchange an item?
Yes! The fastest way to get the item you want is to return the item you have and make a separate purchase for the new item once your return is accepted.
What should I do if my item arrives damaged?
If your item is defective, damaged, or if you receive the wrong item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to make it right.
Are there any items that cannot be returned?
Yes, certain items cannot be returned, such as perishable goods, custom products, and personal care goods. Additionally, we do not accept returns for hazardous materials or sale items. If you have questions about a specific item, please reach out to us.
How long does it take to process a refund?
Once we receive and inspect your return, we will notify you if your refund was approved. If approved, you will be refunded on your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.